Frequently Asked Questions
1. Why does the message “Cannot Draw Names — Draw names failed. There are too many group or history limitations…” popup when I try to draw names?
This is usually because too many people are in too few groups. Grouping allows you to limit people so that they will not draw a name of someone in the same group. In the people list view there are group headings that show above the happy face icons. If you want a simple exchange with no grouping limitations the heading on top of all of the names should show “Not grouped”. If this is not the case select each person and change the group selection to “Not grouped.”
This can also happen if there is a person in the exchange with a blank name. In the people list view (view with smiley faces) if there is a row that shows a smiley face but there is no name beside it check to see if this is supposed to be a person in the exchange. If so select the row and enter the correct name. If this is a extra entry tab “Edit” and delete it.
2. Can I re-send a notification to just one person?
You may select any participant and then tap the action button . A menu will appear to send the notification to just that person. If an email address is entered the option will appear to email that person. The menu will also include the option to print the notification for that person. You must have an Air Print printer or Air Print software such as FingerPrint installed on a PC.
3. How can I backup my data or send my Gift Exchange files to use with the PC version?
When you backup to iTunes or iCloud your Gift Exchange data is also backed up. You may also send your files as mail attachments. With the people list view showing select “Options”. Tap the action button . Tap “Mail”. An email send form will appear with your *.gx file attached.
4. I created my list in Gift Exchange Lite, then purchased the full version. Do I have to type my list again in Gift Exchange Mobile?
No. Open “Gift Exchange Lite” then follow the number “3.” instructions above to send your file as an email attachment to yourself. Go to your mail and when the email is received tap the attachment. Select “Open In…” Gift Exchange Mobile.
5. Can I customize the notification messages?
Gift Exchange Lite does not include customization for notification messages. The full version Gift Exchange Mobile includes this feature.
6. Can I be part of the exchange and not see who has my name?
Gift Exchange Lite only sends notifications using the built in iOS e-mail feature so the e-mail display will be visible. You may be able to press send quickly or cover part of the display with your hand so that you don’t see the message for each person. The full version of Gift Exchange mobile can send using SMTP or a web service so the names will not be visible.
7. Why does the app crash when I delete a group name?
Make sure you update to the latest version of Gift Exchange Lite. Versions prior to 1.0.5 might crash if you delete a group name while that is the selected group for the current person. Version 1.0.5 which fixes his will be released soon. In the mean time simply select a different group for the current person or “Not grouped” before deleting a group.